Overview
Use this form to request the creation of a new Knowledge Base article. KB articles provide step-by-step instructions, troubleshooting guides, and helpful information for staff, students, and parents. When submitting your request, include details such as the topic, intended audience, and any supporting documentation to ensure accuracy and completeness.
Service Description
Our Knowledge Base Article Request service allows employees to contribute to the district’s centralized information repository. This service includes:
- Reviewing your request for relevance and accuracy
- Drafting and formatting the article according to district standards
- Publishing the article in the Support Portal
- Ensuring compliance with formatting and security guidelines
Knowledge Base articles help improve self-service support and reduce repetitive inquiries.
Who can submit this request?
- Any employee of ParamountUSD
Requesting Service
This service request form will allow you to request:
- Creation of a new Knowledge Base article
- Updates or revisions to existing articles
- Archiving outdated articles