Overview
Use this form to request assistance with desk phone services. This may include setting up a new phone or extension, moving an existing phone to a new location, updating features or permissions (e.g., voicemail, call forwarding), or resolving call quality and connectivity issues. Providing details such as the phone model, extension, location, and desired changes will help ensure timely support.
Service Description
Our voice services support covers the provisioning, configuration, and maintenance of desk phones and related calling features. We handle new line setups, phone moves, number changes, voicemail configuration, and advanced features like hunt groups, auto attendants, and call routing. We also troubleshoot common issues (e.g., no dial tone, poor audio, network registration) to keep communication reliable across classrooms and offices.
Who can submit this request?
- Any employee of ParamountUSD
Requesting Service
This service request form will allow you to request:
- New Phone Setup
- Phone Move to New Location
- Number or Display Name Updates
- Voicemail Setup/Reset
- Call Forwarding
- Hunt Group/Call Queue Changes
- Auto Attendant/Menu Updates
- Shared Lines
- Emergency Location/911 Address Verification
- General Troubleshooting
Related Services and/or Knowledge Base Articles
<Link to Services>